New county payroll system
plagued with problems
More than a year behind schedule and supervisor
predicts cost overruns
Aug.
6 -- A new county payroll and human resources system that was supposed
to cost about $10 million is more than a year behind schedule and
already is gobbling up money meant to be used after it is up and running.
The
county already has allocated almost $600,000 in funds meant to be
used after the system's launch simply to install it. That number is
expected to grow.
"The
chance of this ever coming in under budget is pretty small,"
said County Supervisor Lynne DeBruin, who represents the Story Hill
area.
The
troubled project comes as the county deals with unrelenting financial
pressures and blowback from recent revelations in the Milwaukee Journal
Sentinel that some county employees were allowed to purchase, at low
cost, employment service time that significantly boosts their pensions.
The
HR project is so messed up that the county commissioned two outside
reviews -- one by Virchow Krause & Co. and one by SysLogic Inc.
-- to help determine where things went off-track.
"The
VK and SysLogic assessments have confirmed that the project planning
and timelines have been predicated on unrealistic expectations, particularly
regarding the availability of internal County resources," county
Director of Administrative Services Rob Henken wrote in a June memo
to Supervisor James "Luigi" Schmitt, head of the County
Board's Personnel Committee.
The
assessments "also have pointed to the need to add project management
capacity to the project," Henken wrote.
Besides
those unrealistic expectations, Henken and Interim Chief Information
Officer Mary Reddin wrote in another memo, problems with the new system
included "errors in the data that was converted, incomplete testing,
partial report specifications, unfinished training and no clear plan
for support at implementation...The clear message is that there is
much work yet to be done."
"Couldn't
we at least do this under budget and on time, so we don't add to our
own woes?" DeBruin said in an interview.
The
new Ceridian Corp. system was supposed to be "live" in April
2006, but county officials now do not expect it to be fully functional
until late this year, according to county documents.
DeBruin,
though, is skeptical even that deadline will be met.
"They've
reassigned the 'go live' date several times, and they've never met
any of them," she said. The fault lies with both Ceridian and
County Executive Scott Walker's administration, she said.
Ceridian,
to demonstrate its commitment to the project, has cut its consulting
charges in half -- to about $50,000 per month. It also essentialy
waived charges for April and May, Henken wrote.
DeBruin
said part of the problem was that the county employee most involved
in the project could not devote the time needed for it to succeed.
"The
person's time was so divvied up by the day to day demands of the department,
that the manager wasn't devoting enough time to Ceridian," she
said.
Ceridian
and the county also overlooked the need to install a module that would
track retiree health benefits, she said. That module is expected to
cost about $518,000, Henken wrote in a July report.
Henken,
in his June memo, noted that county employees already were cynical
about the project.
"As
a former non-DAS department head, I winessed that cynicism first hand,"
he wrote.
The
county has hired Syslogic to assist with the implementation of the
system,
"I'm
done supporting this project," DeBruin said